Moving Faqs Surrey

• Property size – A 1-bed flat takes half a day, while a large house may require 1-2 days
• Volume of belongings – We calculate cubic footage during your free on-site survey
• Distance and access – Parking restrictions or multiple flights of stairs affect timing
• Additional services – Packing, storage, or specialized items like pianos

• Walk through every room, including loft, garage, garden, and outbuildings
• Calculate the cubic footage of your belongings
• Note any items requiring special handling (pianos, antiques, fragile items)
• Discuss parking access at both properties
• Answer all your questions about the moving process
• Provide a detailed, fixed-price quote on the spot or within 24 hours

• Pre-move inspection with room-by-room condition documentation
• Professional packing with quilted covers for furniture, TVs, and delicate items
• Secure loading using padded blankets and rail ties
• Careful placement at your new property with final checks

 A 1-bedroom flat typically takes half a day (4-5 hours), while a 3-bedroom house takes 1-2 full days depending on volume and distance. Larger properties or moves requiring pre-loading may take an additional day.

Ready to get a free, no-obligation quote? Call Tom directly on 07553 551233 or email tom@ashleyremovals.co.uk to arrange your survey.

• Hazardous materials (paint, chemicals, gas bottles)
• Perishable food
• Plants (these often don’t survive van transport, if taken, no guarantee is given.)
• Personal documents (we recommend you transport these yourself)
• Pets, we are not insured to take live animals of any discription.
• Passengers (Insurance will not cover us.

• “12 years serving Surrey families”
• “Fully insured up to £25,000”
• “Only 1 complaint in 12 years”
• “60% of our customers use us again”
• “Free on-site surveys with no pressure to book”

• Heavy items (books, tools) that add weight
• Fragile items (cosmetics, ornaments)
• Valuable items (jewelry, documents)

“We provide removal services across Surrey, Hampshire, and West Sussex, including Cranleigh, Godalming, Guildford, Horsham, Pulborough, Billingshurst, and surrounding areas. We handle both local and national moves. Call 01483 323534 for a free quote.”

Here’s a quick list of some area’s we cover

• Cranleigh
• Godalming
• Horsham
• Billingshurst
• All of Surrey
• West Sussex
• Basingstoke
• Hook
• Aldershot
• Farnham
• Reigate
• Redhill
• Woking
• Bisley

If your area is not listed, please get in touch 01483 323534 as I’m sure we can also cover your area or kno someone that does.

Ready to get a free, no-obligation quote? Call Tom directly on 07553 551233 or email tom@ashleyremovals.co.uk to arrange your survey.

Yes, we can sometimes arrange for a last-minute move if it’s urgent. We understand that in certain situations, you may not receive much warning between the time of exchange and completion. This can create a significant amount of stress and uncertainty, and we aim to alleviate that burden by offering our assistance even at short notice. Our team is committed to providing reliable support during these critical times, ensuring that your move goes smoothly despite the tight timeframe.

Ready to get a free, no-obligation quote? Call Tom directly on 07553 551233 or email tom@ashleyremovals.co.uk to arrange your survey.

“Yes! We offer full packing services including all materials, or we can supply boxes and materials for self-packing. Our team uses professional-grade blankets, bubble wrap, and protective covers for all items.”

“Absolutely. We carry full public liability and goods-in-transit insurance. We offer basic coverage and full coverage up to £25,000 with detailed inventory. All quotes sent out are acompanied with our terms and insurance policies.”

“No extra charges for stairs or narrow doorways in normal houses. Additional charges only apply for blocks of flats with difficult access. We assess this during your free on-site survey and will be included in your tailored quote.”

Ready to get a free, no-obligation quote? Call Tom directly on 07553 551233 or email tom@ashleyremovals.co.uk to arrange your survey.

• Peak season (April-September): 2-4 weeks’ notice recommended

• Off-peak (October-March): 1-2 weeks’ notice usually sufficient

• Same-week bookings: Often available during quieter months

Tip: Book as early as possible to secure your preferred date, especially for Friday/Saturday moves.

Yes. We provide free on-site surveys where Tom Ashley visits your property to assess the job accurately. We walk through every room, garden, shed, and garage to calculate cubic footage and discuss any special requirements.

Video surveys are also available for straightforward moves. You’ll receive a detailed written quote within 24 hours outlining exactly what’s included.

Our all-inclusive quotes include:

• All labour (2-3 or more porters depending on size)

• Transportation (Luton van or larger vehicle)

• Protective materials (quilted covers, blankets, straps, boxes)

• Insurance (goods in transit up to £25,000) this can be extended.

• Fuel and mileage

• Furniture dismantling and reassembly

• Pre-move inspection and documentation

Not included: Packing service (optional extra, from £200), storage (quoted separately), specialist equipment for unusual items.

No. What we quote is what you pay. The only additional costs would be:

• Packing service (if you add it after the quote)

• Additional items discovered on moving day that weren’t in the survey

• Access issues not disclosed during survey (e.g., no parking permit arranged)

• Cancellation fees (if cancelled within policy timeframe)

We’re transparent about all costs upfront.

1. Deposit taken when you book (secures your date)

2. Balance due 7 days before move (by bank transfer)

3. Receipt provided once monies have been received

Same-day/emergency moves require full payment upfront.

• Saturday moves: Available by arrangement

• Sunday moves: Rarely available (contact us to discuss)

• Bank holidays: Available with 20% surcharge if staff required on their day off

Most moves take place Monday-Friday 8am-4:30pm.

Contact us as soon as possible. We’ll do our best to accommodate date changes subject to availability.

Cancellation policy:

• More than 10 working days’ notice: No charge

• 5-10 working days’ notice: Up to 30% charge

• Less than 5 working days’ notice: Up to 60% charge

• Deposits: Non-refundable if cancelled within 7 days of move

Yes, subject to availability. Emergency moves require:

• Full payment upfront

• Immediate availability of our team and vehicles

• May incur higher fees due to short notice

Call 01483 323534 or 07553 551233 to check availability.

Office hours: Monday-Friday 9am-6:30pm

Move times: Monday-Friday 8am-4:30pm

Saturday moves: By arrangement

Evening moves: Occasionally available for commercial relocations

Morning (8am-9am):

1. Team arrives at agreed time

2. 5-step pre-loading verification:

   • Walk through property together

   • Photograph high-value items

   • Note any pre-existing damage

   • Sign off on inventory if needed

   • Answer last-minute questions

Loading (2-4 hours for average house):

• All furniture wrapped in quilted covers

• Boxes stacked securely

• Heavy items loaded first

• Vehicle secured with ties

Transportation:

• Direct route to new property

• Regular updates if long-distance (if requested)

Unloading:

• Items placed in correct rooms as directed

• Furniture reassembled if required

• Protective materials removed

• Final walkthrough